The DBS Invites Feedback Through 2026 Customer Satisfaction Survey
The Disclosure and Barring Service (DBS) has opened its Customer Satisfaction Survey for 2026, aimed at gathering insights from those who have utilized DBS services for obtaining checks or sought assistance from customer support. This initiative focuses specifically on individuals who have engaged with DBS, amplifying customer voices to enhance service delivery.
Purpose of the Survey
The primary objective of this survey is to gauge customer satisfaction regarding DBS services, identify strengths, and uncover areas needing improvement. By collecting comprehensive feedback, DBS aims to ensure that its offerings align with the needs of its diverse clientele.
Utilising Customer Insights
Customer feedback plays a crucial role in DBS’s service enhancements. Insights gleaned from last year’s survey highlighted challenges faced by customers regarding ID document requirements. In response, DBS has updated its guidance to streamline the process, demonstrating its commitment to adapting services based on customer experiences.
This year’s survey is vital not only for recognising where DBS excels but also for determining where resources should be focused for optimal service improvement. The feedback collected will be instrumental in maintaining high standards across all service areas.
Who Should Participate?
The survey targets individuals who have:
- received a disclosure certificate, such as Basic, Standard, Enhanced, or Enhanced with Barred List(s)
- contacted DBS customer services for assistance
- filed a complaint or dispute with DBS
- utilised the DBS Update Service
DBS encourages participation from customers of various backgrounds and sectors, emphasising that every experience, whether recent or past, is valuable for shaping future services.
Encouraging Participation for Meaningful Change
Providing feedback is essential for driving change within the organisation. DBS is keen to understand not only areas for improvement but also positive experiences to identify what is functioning effectively. As customer satisfaction remains a priority, every bit of feedback is taken into account when making decisions about service delivery.
How to Access the Survey
Individuals can take part in the 2026 DBS Customer Satisfaction Survey by following this link:
The Disclosure and Barring Service Customer Satisfaction Survey: Customer Satisfaction Survey 2026
The survey is designed to take approximately five minutes to complete, depending on the number of questions answered, and responses are completely anonymous. It is available in both English and Welsh.
For any inquiries regarding the survey, individuals can reach out via email at: research@dbs.gov.uk. DBS encourages all users of its services to participate and contribute to ongoing improvements, ultimately benefiting individuals throughout the UK.
Source: official statements, news agencies, and public reports.
https://www.gov.uk/government/news/dbs-launches-new-customer-satisfaction-survey-to-improve-services
