London Assembly Responds to TfL’s Plans for Capital Call Service Closure
The London Assembly Transport Committee has formally addressed Transport for London (TfL) regarding its recent proposals to discontinue the Capital Call assisted transport service. Highlighting key concerns, the Committee has put forth two recommendations aimed at safeguarding the needs of current users.
Committee Recommendations
The Committee’s first suggestion emphasises that the proposed closure of the Capital Call service should be postponed until TfL rectifies persistent issues affecting its existing Dial-a-Ride and Taxicard services. Among the problems flagged are difficulties with booking systems and insufficient journey coverage. The Committee asserts that these matters must be resolved to ensure that both current and prospective users can easily access the transport they require.
Secondly, the Transport Committee insists that TfL must actively inform all existing Capital Call members about its plans to shut down the service. Additionally, it should provide clear information regarding alternative options and how these can be utilised. A targeted communication campaign is deemed necessary, utilising various channels such as direct communication, written notices, telephone outreach, and online messaging to ensure that all impacted individuals are fully informed.
Significance of the Proposed Changes
The Capital Call service has historically played a crucial role in providing accessible transport for individuals with mobility challenges in London. Any decision to discontinue such services raises significant concerns about the implications for inclusivity and accessibility in the city’s transport network. The Committee’s recommendations underscore the necessity for TfL to prioritise users’ needs and effectively communicate changes that could affect their daily lives.
Background
Accessibility in public transport has been an ongoing issue in the UK, with various transport bodies under scrutiny for the adequacy of their services. The Dial-a-Ride and Taxicard services, which assist those requiring additional support, have faced criticisms in the past over operational inefficiencies. The London Assembly’s interventions reflect a broader concern for ensuring that vulnerable communities are not left without the means to travel independently.
Source: official statements, news agencies, and public reports.
https://www.london.gov.uk/who-we-are/what-london-assembly-does/london-assembly-work/london-assembly-publications/transport-committee-responds-capital-call-service-review-consultation
